Help Center

At Att, we've streamlined the check-in process to ensure a smooth and hassle-free start to your stay. It's all done online, putting you in control and allowing for a seamless, contactless transition to your reserved space.

Three days before your arrival, we'll drop an email into your inbox with a link to our check-in process. Simply click the link, verify your personal information, email and phone number, and upload a photo of your government-issued ID.

Once you've ticked off the online check-in, you'll get a text from us. This will include a link to download our guest app. The app is your treasure trove of information, special deals and much more - it's your key to unlocking the best of your stay. So go on, dive in and get ready to explore! PS: Make sure to check out the essential section in the app for some nifty need-to-knows.

And don't worry, we won't keep you waiting on the day of your arrival. As soon as your room is primed and ready, we'll send you a text. Just like that, your adventure begins.

Three days before your arrival we'll send you an email with the information.

Traveling is about freedom, isn't it? The freedom to roam at your own pace, on your own time. That's why we've put you in the driver's seat with our online check-in process. No matter where you are or when you're ready, we're ready too. Say goodbye to those pesky reception desk lines. They're a thing of the past.

We do have a little tip for you - try to check in as soon as you can. It gives us both the peace of mind that everything is shipshape with your reservation and our guest app. After all, we're in this journey together. So let's make it smooth sailing, shall we?

The answer is as varied as your travel itinerary. Maybe it's from the cozy corner of your sofa, or while you're catching the train. Perhaps it's at your go-to coffee shop back home, or even at the new trendy cafe you've just stumbled upon in Oslo. Essentially, it's wherever you happen to be. This is the guest journey of today - flexible, convenient, and tailored to your pace.

Only you whose name the booking is under will need to complete the online check-in process. You will have the possibility to add the name and details for everyone in the travel party, so that they'll get access to the guest app and key as well.

Yes, you will need to complete the online check-in process regardless of whether or not you booked through a third party. Please be aware that three days before your arrival, we'll drop a message into your inbox with a link to our check-in process. If you do not receive this message let us know by sending an email with your booking code to hello@attstays.com.

Once you've ticked off the online check-in, you'll get a text from us. This will include a link to download our guest app. The app is your treasure trove of information, special deals and much more - it's your key to unlocking the best of your stay. So go on, dive in and get ready to explore! PS: Make sure to check out the essential section in the app for some nifty need-to-knows.

And don't worry, we won't keep you waiting on the day of your arrival. As soon as your room is primed and ready, we'll send you a text.

Don't worry, we won't keep you waiting on the day of your arrival. As soon as your room is primed and ready, we'll send you a text. 16:00 at the latest, but more often sooner.

All our rooms are fully stocked to ensure you have the comforts of home during your stay. This includes quality hand wash, body wash, shampoo, conditioner and body lotion from D.S. & DURGA, fresh towels, linens, tea, coffee and a bluetooth speaker

All our apartments are fully stocked to ensure you have the comforts of home during your stay. This includes quality hand wash, body wash, shampoo, conditioner and body lotion from D.S. & DURGA, fresh towels and linens, tea, coffee, bluetooth speaker and a kitchen with all the kitchen essentials you need. We provide enough of the above items to get you started. If you run out during your stay, you are welcome to drop by our Guest Lounge on the second floor for supplies, or visit nearby stores and delivery services.

Every week (7th day of your stay) we will stop by your room or apartment to complete a thorough cleaning service. This also includes change of bedlinen & towels. If you prefer to have your room cleaned by us more often, we are happy to do so and you can book this directly with us for an extra charge.

We believe in flexibility and we know that you know best when and where you want to enjoy your breakfast. Therefore, breakfast is never included in the room rate, but always offered as an option for your convenience.

The offerings on our first floors will differ from house to house, but you can always expect a vibrant first floor with a variety of high quality food and beverage experiences.

You are free to share the Mobile Key with all registered guests on your reservation.

Just click the "Invite" button on the top menu bar of the Guest App’s front page, and share it through your prefered communications app.

No worries, we’ve got you covered!

Head over to our Supply Room on the 2nd floor, right across from room 209. Trust us, it’s fully stocked with everything you might need!

No worries!

We’ve got you covered with our awesome Laundry Room, conveniently located on the second floor, across from room 211. It’s completely free to use and equipped with everything you need: a washer, detergent, dryer, and even an iron and ironing board for those who like their clothes perfectly pressed!

Just remember to be considerate and keep the noise down after 22:00.

We’ve got a recycle room nestled on the second floor. You can find it right between Elevator A and Room 201.

If you’ve got waste you need to get rid of, this is your spot. Feel free to sort it into these categories:

Glass - It’s not just see-through, it’s reusable too!
Plastic - Let’s keep it out of the ocean, shall we?
General waste - Everything else that doesn’t fit elsewhere.
Food - Let’s turn those scraps into compost gold!
Batteries - They’ve still got life in them even after they’ve run out of juice!

Thank you for recycling!

We’ve got one super convenient luggage room right by the Rooms Entrance and the door code is available in the Guest App.

But hey, maybe you’d rather store your gear outside of our place? No worries at all! We recommend the luggage storage at Oslo Central Station. They’re open from the bright and early hour of 4:30 a.m. till 1:10 a.m. the next day - every single day of the week! Want more info? Check out their website right here.

Our WiFi is free, blazing fast and does not require a password.

All you’ve got to do is connect to "Att | Kvadraturen" and voila - you’re online!

All of our rooms and suites are equipped with a smart TV, featuring a range of impressive features.

Traditional channel surfing
We offer a selection of linear TV channels, including:

- NRK1
- NRK2
- NRK3
- NRKSuper
- TV2
- TV2 Zebra
- TV2 Nyhetskanalen
- TV Norge
- VOX
- TV3
- TV4
- Sky News

Casting from your favorite device
1. Begin by turning on the TV and selecting "Cast from your device."
2. Follow the on-screen instructions provided.
3. Use your phone to scan the displayed QR code or connect to the TV WiFi with the password shown on the screen.
4. Tap the "cast" icon on your device and select your TV from the list.
5. If using a computer, open Google Chrome and cast content directly by selecting the share button next to the URL field.

And you’re all set to enjoy your content!

Connecting with an HDMI cable
1. Connect an HDMI cable to the side of the TV.
2. Turn on the TV.
3. Select the HDMI input option.

And you’re ready to go!

All our rooms and apartments feature a powerful Geneva Bluetooth speaker. Here’s how you connect:
1. Plug the Geneva device into an outlet.
2. Activate pairing mode by pressing and holding the Bluetooth button at the back.
3. Scan for Bluetooth devices on your gadget. Spot "Touring M"? Tap, connect, and voila!

Please remember to keep the party polite during the wee hours.

Using a garment steamer is a quick and easy way to give your clothes a little pick-me-up and smooth out those pesky wrinkles. Here’s how to use a garment steamer:

Fill up the water tank
Unlatch the water tank from the handle of the steamer and fill it up with water from the tap.

Heat things up
Give your steamer a few minutes to heat up and get nice and steamy. This will help to ensure that your clothes get a good, steamy treatment.

Go to town on those wrinkles
Hold the steamer about 15 centimeters away from your clothes and slowly move it back and forth over the fabric. Wiggle it around and have some fun! Just be careful not to hold it in one spot for too long to avoid scorching the fabric.

Keep an eye on the steam
If the steam starts to look weak or the steamer runs out of water, it’s time to refill the tank. No one likes a soggy steamer!

Hang it up
When you’re finished steaming, hang your freshly steamed garment up to cool and allow the wrinkles to set.

Happy steaming!

Or you could head over to the Laundry Room next to room 209 for a traditional iron and ironing board.

Something not working as it should in your room?

Here are some potential quick-fix solutions for the situations that might come your way. Try them out and if does not work let us know and we will check this out as soon as possible. Contact us by chat.

No water in the kitchen?

It might be the water guard that have kicked-in, and can be easily fixed 💧

To reset the water guard, you need to:

• Find the water guard valve, that is located underneath the sink. A white box, and if the water guard stopped the water supply there will be a red light on the box.
• Find the reset button on the water guard valve. It’s a small black button on the front or side of the box
• Make sure that the surface of the box is completely dry.
• Press the reset button to reset the water guard. The light should then become green and the water is back 👍

The stovetop does not work?

It is the stove guard that has done its job. A stove guard is like a superhero that lives above your stove (the white box), and when it sees something dangerous, it quickly shuts off the electricity to your stove to prevent a fire.

To get your stove working again, you just need to hit the reset button on the stove guard and it will come back to life and be ready to protect your kitchen once more. Just remember to always use your stove safely and follow proper kitchen safety guidelines to keep your home and family safe.

You might need to hold it in for a few seconds, if it does not work, let us know and we will have to check-it out.

We have a centralized ventilation system that maintains an interior temperature of 20 - 22 degrees Celsius (68-72 degrees Fahrenheit).

Although you can’t adjust the airflow in your room like a traditional AC, you do have the ability to tweak the temperature of the air up or down by 3 degrees Celsius using the temperature dials. You’ll find one in the bathroom and another in the bedroom part of your room.

Room feeling like a sauna?
Don’t worry, on those exceptionally hot days, our expansive air system might have to work a little harder, but there’s an easy solution. Simply close your curtains during the day and as the sun sets, you’ll return to a pleasantly cool room.

Feeling a little chilly?
Here’s a quick remedy: First of all, ensure your oven is turned on - the switch is located on the right side on the panel oven itself. Then you can adjust the temperature by turning the heat dial next to your bathroom door, so the arrow is pointing up towards the ceiling, then it will be working as it maximum. Also, check that nothing is obstructing your oven. A bit of curtain rearrangement could do wonders!

A small request: Please keep your bathroom door closed when not in use. The room sensor, positioned right outside your bathroom, could be fooled by the warmth from your bathroom into thinking the rest of your room is warmer than it actually is.

And now for a little insider tip:
We’ve stocked both heaters and ventilation fans in our Supply Room on the second floor! So whether you’re seeking a bit of warmth or a cool breeze, we’ve got all the equipment you need to make your stay as comfortable as possible!

Here are our top 3 recommendations:

1. Bankplassen parking is conveniently located directly across the street from our establishment. It offers both hourly and daily rates, and the parking garage can accommodate vehicles up to 2 meters in height. For daily rates, kindly park on either level P2 or P3.

2. Alternatively, Oslo Havn parking is approximately a 10-minute walk away. This location also provides hourly and daily rates, with an outdoor lot suitable for those who prefer more space. Payment is processed on-site.

3. For electric vehicle owners, Akershus Fortress parking is exclusively available and is a short two-minute walk away. Payment can be made using the Bil i Oslo app, and vehicle license plate registration is required for garage access.

For brief drop-offs or pick-ups, temporary parking is permitted directly outside the Att entrance. However, please be aware that this is a high-traffic area, and vehicles should not be left unattended to avoid parking violations.

While the Guest App is designed to provide a seamless experience, we understand that occasional hiccups can occur. Here’s a quick guide to help you troubleshoot some of the most common issues:

Completely close the Guest App
This is often the simplest and quickest fix. Here’s how to completely close the app on different devices:

• iPhone X and later: Swipe up from the bottom, hold, then let go > Swipe up on the Guest App.
• iPhone 8 and earlier: Double-click the home button > Swipe up on the Guest App
• Android: Swipe up from the bottom, hold, then let go > Swipe the Guest app off the screen.

Once you’ve finished this step, just reopen the app.

Enable Bluetooth
To use the door-opening feature, make sure Bluetooth is turned on. If you have trouble opening doors, follow these steps to enable Bluetooth:

• iOS: Settings > Bluetooth > Switch to ON.
• Android: Swipe down from screen top > Tap Bluetooth icon.

Additional Tips
If the suggestions mentioned above don’t solve the issue, please try the following steps:

• Restart your device: Power off your device, wait for a minute, and then turn it back on.
• Uninstall and reinstall the app: Remove the app from your device and then download it again from the App Store or Google Play.
• Check for updates: Make sure your app is up to date by confirming that you have the latest version installed.

Contact Help Center
If issues persist, either send us a chat message in the Guest App or email us at hello@attstays.com with device type, app version, and problem description.